We believe in healthy goal setting. We believe in what’s realistic, not trendy. We believe in meeting you where you are. We believe in focusing on the best results for you – not anyone else. We believe in strength, sweat, and wellness. We believe in enjoying the journey. We believe in you.

Studio Policies

What to bring:

Group class and personal training clients will need to bring their own towels. Filtered water is available at the studio. We encourage you to bring your own water containers.

Check-in / late arrival policy:

If this is your first time to the studio, please arrive at least 15 minutes before your scheduled class for your studio orientation.
If you are not checked in at the start of class, your spot will be released to the next person on the waitlist.
We allow a 5 minute grace period for late entry after the start of class. However, if someone from the waitlist is at the studio at the start of the class and you are not, your spot will be given up to them.

Booking windows:

All memberships, new client specials, and single class credits have a rolling two-week booking window. Meaning, you can book two weeks out from today.

Reservation policies:

To reserve a spot in class, you must have a valid credit package or membership on file. To make a reservation please login to your account using our RVN Box App or by visiting our website. If you need to change your reservation, please do so 12 hours or more before the class start time to avoid losing your credit.

Cancellation and no show policy:

If you need to cancel your reservation, please cancel as soon as possible. You can cancel your reservation by logging into your account via our website or the RVN Box App.
Cancellations made via email, phone, Facebook, or Instagram will not be taken, and you will be charged. You are responsible for logging into your account and canceling your reservation.
Cancellations made less than 12 hours before the start of class will be considered a late cancel. A late cancel or a no-show will result in the loss of the class from your specific membership or pricing option.
Personal training and semi-private sessions canceled within a 12-hour window of your session time will be billed to your account or will be deducted from your package.

Waitlist:

If the class you want to attend is full, we recommend getting on the waitlist. When space opens up, you will receive an email confirming your spot.
You will have to purchase a class credit in order to reserve your spot on the waitlist.
If you are on the waitlist and are added to the class you will be held to our late cancellation policy. If you can no longer attend class it is important you remove yourself from the waitlist. If you do not get added to the class from the waitlist, you will be able to use your class credit for a future booking.

Friends & Fam pass:

Members receive one Friends & Fam pass per month they can use to bring along a companion who has never been to RVN Box. You can book your Friends & Fam into a class with you by using the RVN Box App. Additional fees may apply. Personal training sessions and semi-private sessions are excluded.

Medical concerns & pregnancy:

RVN Box may decline entry to a class because of injury and other safety concerns including pregnancy. Under these circumstances, we would suggest booking a consultation session and allowing one of our coaches to give you an evaluation. If you are pregnant and in your first trimester, you may take classes with modifications. If you are pregnant and in your second or third trimester, you may take any of our classes with your doctor’s consent.

Returns & exchanges:

All sales are final. Classes, personal training sessions, and semi-private training sessions are not available for transfer or exchange and cannot be shared amongst clients. All merchandise bought is considered a final sale and can’t be returned or exchanged.

Lost & found:

RVN Box is NOT responsible for any lost or stolen items in the studio. Please email the studio directly for any items you may have left behind.